Privacy Policy

1. Information We Collect

We collect the following types of information when you use WhatsBulk:

• Account information: Name, email address, and password when you create an account.
• Contact data: Phone numbers, names, emails, and tags you upload or manually add to your contact list.
• Message content: Message templates and campaign content you create within the platform.
• Usage data: Campaign history, delivery reports, credit transactions, and activity logs.
• Device information: WhatsApp session data required to maintain your device connection.
• Payment information: Processed securely by Paystack. We do not store your card details.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Service.
• Process your transactions and manage your subscription.
• Send your messages and deliver campaign reports.
• Improve the Service and develop new features.
• Communicate with you about your account, updates, and support.
• Detect and prevent fraud, abuse, and security issues.

3. Data Storage and Security

Your data is stored securely using Supabase infrastructure with row-level security policies. WhatsApp session credentials are encrypted and stored separately. We implement industry-standard security measures including HTTPS encryption, access controls, and regular security reviews. However, no method of transmission or storage is 100% secure.

4. Data Sharing

We do not sell, rent, or trade your personal information. We may share data with:

• Paystack: To process payments securely.
• Supabase: Our infrastructure provider for database hosting and authentication.
• Law enforcement: When required by law, court order, or governmental authority.

We do not share your contact lists, message content, or campaign data with any third party for marketing or advertising purposes.

5. Your Rights

You have the right to:

• Access your personal data through the dashboard.
• Export your contacts and campaign data at any time.
• Delete your account and all associated data.
• Correct inaccurate information in your account settings.

To exercise any of these rights, use the relevant feature in your dashboard or contact our support team.

6. Data Retention

We retain your data for as long as your account is active. If you cancel your account, your data will be retained for 90 days to allow for reactivation, after which it will be permanently deleted. Credit transaction history may be retained for accounting and legal compliance purposes.

7. Cookies

We use essential cookies to maintain your authentication session and preferences. We do not use third-party tracking cookies or advertising cookies.

8. Children

The Service is not intended for use by anyone under the age of 18. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice in the dashboard or sending an email. Your continued use of the Service after changes constitutes acceptance of the updated policy.

10. Contact

If you have any questions about this Privacy Policy or how we handle your data, please contact us through the support channel available in the dashboard.